What to do with 'Problem Clients'?!?

That was the topic for last nights Club SuperStar telephone seminar. We've all had them, in fact they're a part of life. But how do you service them without going crazy?

#1. Recognize that clients are the lifeblood of your business and each of them knows about 250 other people special enough to invite to their wedding and attend their funeral!

#2. They come with many different personalities - Controlling, Analytical, Shy and 'Life of the Party' to name a few - and each may need to be handled a little differently.

#3 Many 'problems' with clients coming late, not showing, pricing disagreements, etc. can be easily handled if they're addressed up front at the 1st consultation by sharing (and having) systems or policies that let them know 'this is how we do business here'. Then everyone is on the same page from the beginning and fewer problems arise.

We also discussed times when it may be best to 'let the client go', how to raise your prices without losing clients, clients that are 'never' satisfied, and ways to increase your tips! It was a great call and you can listen to the replay at 1-218-936-7995, passcode 617221.

In 2 weeks, we'll interview Patric Antonio Bradley for our "Legends and Leaders" telephone interview. For information on how to join us, visit http://beautysuperstars.com/clubsuperstar.aspx

Til next time,

Miki Wright
http://www.beautysuperstars.com/

P.S. Next month's topic is "How to Stay Busy in January and February!"

Shirley Gordon Wins NAHA!

It was a couple of weeks ago, and in the midst of getting ready for the Bronner Bros. Hair Show, I didn't get to write about this wonderful accomplishment! Shirley Gordon won a NAHA Award in the Texture Category!!!! Check out her exceptional work at http://www.probeauty.org/naha/finalists/?category=TX&id=318 she also has some awesome work in the "Fashion Forward" category, which she was a finalist!

For those of you who may be wondering, "What is a NAHA Award"? It's the North American Hairstyling Awards and it's like the Academy Awards for the Beauty Industry! Stylists, Make- up Artists, Students and even Salon Designs compete with others from all over North America! The competition is stiff and that makes the win all the sweeter! Shirley is one of only a couple of African-American Hair Designers to win this prestigious award since it's inception in the late 80's.

Some of you may be wondering, "Who is Shirley Gordon"? Through the years, you may have seen her on stage with Clairol or her work featured in magazine ads or on celebrities in Essence. And beleive it or not, we used to work together, early in our careers! Shirley is probably one of the most talented stylists I've ever met! She's a powerhouse, who is serious about her craft and she's an 'energizer bunny' - cranking out head after beautiful head, day in and day out! But the real lesson here, is despite her emense talent, this win took PERSERVERANCE! She wants others to follow in her footsteps and she has agreed to join us on our "Legends and Leaders" interview conference call - I'll keep you posted with the date! You go, Shirley!!!

Blessings,
Miki
www.BeautySuperStars.com

A Few Seats Left...

Learn the "$ecrets of the Millionaire Stylists"...

And Leave Your Competition in the Dust!

Join Miki Wright and her team of 'Beauty SuperStars' at the "$ecrets of the Millionaire Stylists 1-Day Business Bootcamp! It's at the Bronner Bros.Hair Show in Atlanta, GA on Sunday, August 3, 2008 from 10-6! (includes lunch!)

- Learn the 'Secret Weapons' to 6-figure success in no time with Miki Wright http://www.msplinks.com/MDFodHRwOi8vd3d3Lm15c3BhY2UuY29tL21pa2l3cmlnaHQ=- Learn how to get your hairstyles published

- See a live photo shoot with, Keston Duke, 'the photographer who gets you published' http://www.%20myspace.%20com/kestonduke and hear from magazine editors how to get your work featured!!!

- Learn how to automate your business to quickly increase PROFITS! Dorothy Griggs will entertain and show you quick and easy ways to run a successful biz.http://www.%20virtualtaxsolutions.%20com/

- Stop pulling your hair out! Life Coach, Melanie Foote-Davis will get you back on track to owning your 'DREAM" Salon! http://www.%20powerbehindthechair.%20com/

- Is it possible to own your own salon and NOT PAY RENT?!? Let Financial Guru, Leroy Bell, show you how! http://www.%20sphynxfinancial.%20com/

Don't miss this! Come Learn, Earn and have FUN!!!A few seats are left, REGISTER TODAY at http://www.msplinks.com/MDFodHRwOi8vd3d3LkJyb25uZXJCcm9zLmNvbQ== (details on page 42) or 1-800-547-SHOW!!!

Or call Miki Wright at 804-378-0144

We look forward to seeing you there! Don't forget to stop by booth 378!!!

P.S. Don't forget to tell your friends!

One Proud Mama! Our Stylists are armed and ready to "Double Their Income"!

Just finished the first session of the "How to Double Your Income" Series (July's 'Inner Circle' teleclass) and I am one proud 'Mama'! I'm so encouraged by the successes of our members - Shante of http://www.runwaystudios.com/ in Hyattsville, MD has her work featured on the cover of 'Streak' magazine (her first cover) -look for it in the beauty supply stores. She's using the 5 step 'Hiring Process' and techniques we covered in the "Grow Your Own; Creating your Dream Team" and unlike her pattern before, she's taking her time, screening, looking for commitment from the potential stylist and even decided, based on the info we have, it doesn't seem like this person would be a good fit. The stylist came back and said, ' I want to be part of this team, what do I need to do?' and he's made the shifts to still be in the running to become part of her team! It's awesome to see - this stuff really works!

Kim, Custom Wig Designer at www.MySpace.com/SalonObsessions in Silver Spring, MD was asked to participate (to do the wigs/hair) for a make-up company's photo shoot for http://www.bennettcareerinstitute.org/ on Sunday, she and her husband, Barry were interviewed for a cable TV talk show and she's just been contacted that 5 of her photos will be featured in 'Sophisticate's Black Hair' magazine in the fall! (Our 'The Making of a Celebrity Stylist' covered ways to use the press and publicity to get more clients) All this, in addition to already increasing their income by at least 30%!!!

Marta of http://www.magicinmotionhair.com/ in Houston, TX is building 'much faster than expected'! Averaging 2-3 new clients a week from my "Get More Clients, Make More Money, FAST!" book and they are scheduling standing appointments before they leave! Plus she's getting more clients from the internet!

Tanya of http://www.narcissesalon.com/ has more clients than she can stand, to the point where she barely has time to recruit the additional stylists she wants/needs to add. Based on our tele-class tonight, she's going to make some changes to make it happen!

Tonight we covered "Is it even possible to 'Double your income'?" What are the things that have stopped us up until now? Ways the 'Fear Monster' shows up and how to tame it. We also covered more than '8 Strategies' to 'Double Their Income'! We figured out where we are, where we're going and the best strategies to get there! It was great, because you need to know what your 'numbers' are right now in order to know if and when they double, right? All of our members 'know' and track their numbers, already, which makes it much easier to move forward!

So each person has their starting point, their goals or target income and their strategies to accomplish their goals! All in one night! Over the next 3 weeks we will cover the actions and how to implement those 8 strategies to 'Double Your Income'! Plus, the 'internet techniques' that are putting clients in our members chairs. It's not too late to join us - if you want to 'Double Your Income' go to http://www.beautysuperstars.com/, sign up for the class (it's only $97 for 4 sessions)! We'll send you the replay info for our 1st session!

To your success,

Miki Wright
http://www.beautysuperstars.com/

P.S. Our past classes are available on CD! Just email me at miki@BeautySuperStars.com for details!

Richmond Stylists get ready to be booked solid

Had a great day today. Yesterday attended a "Discover Your Bermuda" Lifetime Goal setting workshop - still getting clear on my lifetime goal. Attended my Fast Track progam this morning, we helped one member to brainstorm her biz, which helped me to think about how I can improve areas of mine. We created a system to keep each other accountable. Discovered, I have 'a story' that may be able to help others.

Also, met with my biz coach, Jim Roman with Team Nimbus in VA, discussed my upcoming events and designing ongoing training to help stylists grow their businesses -thru cutting, styling and biz building workshops. I also spoke with James Mack, Barber Stylist and Educator from Wash., DC area, he also had some great ideas to help promote my classes. Also, spoke with Glennis Crosby here in Richmond. Carolyn Smith and I will go out tomorrow and let the Richmond Stylists know about the class on Monday, July 14th. Details will follow.

Miki Wright
www.BeautySuperStars.com

Where's Your NorthStar?

Have you ever felt lost? Wondering if what you're doing on a day to day basis is really making any difference at all? What was your Vision for your business? Did you ever have one? Was it written down? And if so, can you find it and remind yourself, "This is what I wanted when I started (as a Stylist or Salon Owner)! I find so many people in business, really don't have a clear idea of what they want their business to ultimately look like. Then they try to run their business and they're very clear about some things they don't want, which just leads to frustration because without a clear Vision, you nor your team really know what to do!

Last Monday I conducted a "$ecrets of Million Dollar Salons" class for Salon Owners and the design of the class was for it to be intimate and for each Salon Owner to leave with a 'game plan' for their salon! One of the main things we focused on was "What is your Vision for your Salon?" That is your 'NorthStar'! It is such a critical piece and it can easily get lost in the day to day activities and frustrations of running a business.

A Vision or 'NorthStar' really is the guiding force of any business and it only makes a difference if it's 1) in your heart, not just your mind, 2) is crystal clear and easy for you to convey (so other people can really visualize it and/or feel it when you talk about it), 3) the people that you work with know it. And the only way that they can know it, is if you express it and not just in words, but in the way you conduct your business on a day to day basis. And the other essential thing is that the people on your team must also embrace it! So when you get off course (and you will - it's just the way life is designed), you all have a clear direction to focus you and get you back on track, heading for what you really want!

So I encourage you to take the time to reconnect with your 'NorthStar' and start to figure out, which way is North? If you'd like to join us in a further discussion, Life Coach, Melanie Foote-Davis www.PowerBehindtheChair.com will be our guest on our Club SuperStar Coaching Call, Monday, July 14th at 8pm EST where we'll explore "Finding your NorthStar and staying on track???"

During the class, we had the opportunity to witness a Salon Owner really connect with their Vision and Mission (we'll talk about that another time) and it was powerful and emotional and they are 'on fire' getting their salon to match that vision! And that is the power of knowing your NorthStar!

Blessings,

Miki Wright
http://www.beautysuperstars.com/

Lessons from Big Russ' Son

I don't know how many of you were Tim Russert fans and although I didn't watch 'Meet the Press' all the time, and never met him in person, it felt like Tim Russert was a part of my family and I was devastated to hear of his passing, especially so close to Father's Day. It brought back memories of my own beloved 'Dad' and his untimely death when I was a just teenager.

I realize that there were several reasons that I loved to watch Tim -

1) he had a great enthusiasm for life and at least from a distance didn't seem to complain much about anything.

2) He quite obviously loved his family as he often spoke of his son Luke and even wrote a book in tribute to his dad 'Big Russ' and had a long, devoted marriage to his wife.

3) He was a man of faith and was proud to share that as well.

4) But one of the most impressive things was the passion and dedication he brought to his career! Year after year and day after day, he was like a kid in a candy store when he reported on anything political. That kind of enthusiasm is contagious. And he was known as the most prepared person any political figure could be interviewed by!

I wonder how many of us can say the same? I wrote yesterday about interviewing (Madea's Hair Stylist) Charles Gregory www.CharlesGregory.net and how I loved his enthusiasm and his true commitment to being the best at his craft. It's sometimes easy to say "If I had that kind of job, I'd be happy, too." When the truth of the matter is, they have the jobs they have because they're happy (and prepared and professional)!

I hope that you bring that kind of passion and professionalism to your work, each and every day - because I do know, your clients (and even potential clients) do notice! I strive to do that in my commitment to helping beauty professionals to create the lifestyle they desire for themselves and their families. Tim's untimely passing is yet another reminder that "tomorrow is promised to no one" and it's up to us to take each day as a gift and live it with passion!

Blessings,

Miki Wright
http://www.beautysuperstars.com/

P.S. If you're in need a 'pick me up' or some inspiration to remind you why you got into this profession, consider the CD of Charles Gregory's Interview! It's part of the "Legends and Leaders" series and it's only $19.95 + S+H! Call 804-378-0144 or email miki@BeautySuperStars.com or consider joining the CD of the Month Club!

P.S.S. Don't forget to vote! Your VOTE does count! And so do those of your clients - consider having Voter Registration cards in your salon! We've got the power to make history!!!