That was the topic for last nights Club SuperStar telephone seminar. We've all had them, in fact they're a part of life. But how do you service them without going crazy?
#1. Recognize that clients are the lifeblood of your business and each of them knows about 250 other people special enough to invite to their wedding and attend their funeral!
#2. They come with many different personalities - Controlling, Analytical, Shy and 'Life of the Party' to name a few - and each may need to be handled a little differently.
#3 Many 'problems' with clients coming late, not showing, pricing disagreements, etc. can be easily handled if they're addressed up front at the 1st consultation by sharing (and having) systems or policies that let them know 'this is how we do business here'. Then everyone is on the same page from the beginning and fewer problems arise.
We also discussed times when it may be best to 'let the client go', how to raise your prices without losing clients, clients that are 'never' satisfied, and ways to increase your tips! It was a great call and you can listen to the replay at 1-218-936-7995, passcode 617221.
In 2 weeks, we'll interview Patric Antonio Bradley for our "Legends and Leaders" telephone interview. For information on how to join us, visit http://beautysuperstars.com/clubsuperstar.aspx
Til next time,
Miki Wright
http://www.beautysuperstars.com/
P.S. Next month's topic is "How to Stay Busy in January and February!"
Tuesday, August 12, 2008
Monday, August 11, 2008
Shirley Gordon Wins NAHA!
It was a couple of weeks ago, and in the midst of getting ready for the Bronner Bros. Hair Show, I didn't get to write about this wonderful accomplishment! Shirley Gordon won a NAHA Award in the Texture Category!!!! Check out her exceptional work at http://www.probeauty.org/naha/finalists/?category=TX&id=318 she also has some awesome work in the "Fashion Forward" category, which she was a finalist!
For those of you who may be wondering, "What is a NAHA Award"? It's the North American Hairstyling Awards and it's like the Academy Awards for the Beauty Industry! Stylists, Make- up Artists, Students and even Salon Designs compete with others from all over North America! The competition is stiff and that makes the win all the sweeter! Shirley is one of only a couple of African-American Hair Designers to win this prestigious award since it's inception in the late 80's.
Some of you may be wondering, "Who is Shirley Gordon"? Through the years, you may have seen her on stage with Clairol or her work featured in magazine ads or on celebrities in Essence. And beleive it or not, we used to work together, early in our careers! Shirley is probably one of the most talented stylists I've ever met! She's a powerhouse, who is serious about her craft and she's an 'energizer bunny' - cranking out head after beautiful head, day in and day out! But the real lesson here, is despite her emense talent, this win took PERSERVERANCE! She wants others to follow in her footsteps and she has agreed to join us on our "Legends and Leaders" interview conference call - I'll keep you posted with the date! You go, Shirley!!!
Blessings,
Miki
www.BeautySuperStars.com
For those of you who may be wondering, "What is a NAHA Award"? It's the North American Hairstyling Awards and it's like the Academy Awards for the Beauty Industry! Stylists, Make- up Artists, Students and even Salon Designs compete with others from all over North America! The competition is stiff and that makes the win all the sweeter! Shirley is one of only a couple of African-American Hair Designers to win this prestigious award since it's inception in the late 80's.
Some of you may be wondering, "Who is Shirley Gordon"? Through the years, you may have seen her on stage with Clairol or her work featured in magazine ads or on celebrities in Essence. And beleive it or not, we used to work together, early in our careers! Shirley is probably one of the most talented stylists I've ever met! She's a powerhouse, who is serious about her craft and she's an 'energizer bunny' - cranking out head after beautiful head, day in and day out! But the real lesson here, is despite her emense talent, this win took PERSERVERANCE! She wants others to follow in her footsteps and she has agreed to join us on our "Legends and Leaders" interview conference call - I'll keep you posted with the date! You go, Shirley!!!
Blessings,
Miki
www.BeautySuperStars.com
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