That was the topic for last nights Club SuperStar telephone seminar. We've all had them, in fact they're a part of life. But how do you service them without going crazy?
#1. Recognize that clients are the lifeblood of your business and each of them knows about 250 other people special enough to invite to their wedding and attend their funeral!
#2. They come with many different personalities - Controlling, Analytical, Shy and 'Life of the Party' to name a few - and each may need to be handled a little differently.
#3 Many 'problems' with clients coming late, not showing, pricing disagreements, etc. can be easily handled if they're addressed up front at the 1st consultation by sharing (and having) systems or policies that let them know 'this is how we do business here'. Then everyone is on the same page from the beginning and fewer problems arise.
We also discussed times when it may be best to 'let the client go', how to raise your prices without losing clients, clients that are 'never' satisfied, and ways to increase your tips! It was a great call and you can listen to the replay at 1-218-936-7995, passcode 617221.
In 2 weeks, we'll interview Patric Antonio Bradley for our "Legends and Leaders" telephone interview. For information on how to join us, visit http://beautysuperstars.com/clubsuperstar.aspx
Til next time,
Miki Wright
http://www.beautysuperstars.com/
P.S. Next month's topic is "How to Stay Busy in January and February!"
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